Consultations for appointment-led practices
These consultations are built for businesses that run on booked time: hair and beauty salons, private clinics, therapy rooms, veterinary surgeries, and similar diaries. Pick the depth that matches where your friction sits today.
Customer Experience Audit for Appointment Practices
An on-site and diary review that maps how clients move from enquiry to rebooking, then ranks the few changes that will ease the week fastest.
From £2,400 per practice site
Appointment Journey Workshop
A facilitated half-day with your owners and front-of-house leads to redraw booking, arrival, and checkout steps on paper before you change anything live.
From £950 per workshop
Front-Desk Experience Coaching
Side-by-side coaching for reception and booking staff on phone tone, late-arrival conversations, and handoffs that protect clinicians’ appointment time.
From £1,600 for a four-session block
Rebooking & Retention Programme
A twelve-week engagement to improve how clients leave with a next appointment — without turning checkout into a hard sell.
Quote based on diary volume and sites