Appointment Journey Workshop
A facilitated half-day with your owners and front-of-house leads to redraw booking, arrival, and checkout steps on paper before you change anything live.
Enquire about this consultation
Bring the people who own the diary into one room. We map the current appointment journey with sticky notes and real examples from your week, then agree a short list of changes you can trial within a fortnight.
Best when
You already know where friction sits, but the team disagrees on what to try first — or previous changes never stuck because they were decided without reception.
Includes
Facilitation, journey map capture, and a one-page action sheet emailed within three working days. Up to eight participants.
Does not include
Staff training hours beyond the workshop itself, or implementation follow-up (pair with coaching if you want that).
Want this scoped for your diary?
Share your practice type and where appointments feel heaviest. We will confirm fit and next steps within two working days.
Request a discovery call